Privacy Policy

Introduction

Myriadplay ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, process, and safeguard the information you provide to us when using our services at myriad-play-uk.com.

We operate in strict accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a service provider catering to users in the United Kingdom, we acknowledge our responsibilities under these regulations to ensure your data is handled transparently, securely, and for legitimate purposes.

Data Controller Information

For the purposes of applicable data protection laws, Myriadplay is the Data Controller. If you have any questions, concerns, or requests regarding the processing of your personal information, you may contact our support team at:

Email: [email protected].

The Information We Collect

To provide you with a secure and personalized gaming experience, we collect various types of data:

  • Identity Data: Including your full name, date of birth, and gender. We require this to verify your age and identity in compliance with UK Gambling Commission (UKGC) regulations.
  • Contact Data: Including your residential address, email address, and telephone number.
  • Financial Data: Including information related to your payment methods, such as transaction history and relevant payment details for deposits and withdrawals. We support common UK payment methods including debit cards, e-wallets, and bank transfer services.
  • Technical Data: Including your IP address, browser type, device information, and time zone settings.
  • Usage Data: Information about how you interact with our website, the games you play, and your preferences.
  • Regulatory Data: Information required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, including government-issued identification and proof of address.

How We Use Your Data

We process your personal data only when the law allows us to do so. Generally, we use your data for the following purposes:

  • Performance of a Contract: To manage your account, process your wagers, handle deposits and withdrawals, and provide customer support.
  • Legal Obligations: To comply with UKGC licensing requirements, including mandatory age verification, fraud prevention, and anti-money laundering reporting.
  • Legitimate Interests: To improve our services, analyze website performance, and maintain the security of our platform.
  • Consent: Where you have explicitly opted into receiving marketing communications.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

  • Service Providers: We engage trusted partners to assist with payment processing, identity verification, and IT services. These providers are bound by strict contractual obligations to protect your data.
  • Regulatory Authorities: We are legally obligated to share information with the UK Gambling Commission, law enforcement agencies, or other relevant bodies if requested to do so for the purpose of crime prevention or regulatory oversight.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.

Data Security

We implement robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes:

  • Encryption: Using industry-standard SSL/TLS encryption for all data transmissions.
  • Access Controls: Restricting access to your personal data to authorized employees and service providers who have a legitimate business need to know.
  • Regular Audits: Conducting periodic security assessments to identify and mitigate potential vulnerabilities.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Under UK law, we are generally required to keep records of your account and transactions for at least five to seven years after your account is closed to meet anti-money laundering and regulatory obligations.

Your Legal Rights

Under the UK GDPR, you have several rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You can request the deletion of your data, subject to our legal obligations to retain records.
  • Right to Restrict Processing: You may ask us to limit how we process your information.
  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact [email protected]. We will respond to your request within the statutory timeframe, usually within one month.

Responsible Gambling and Safety

We are committed to promoting responsible gambling. As part of this commitment, we monitor account activity to identify patterns that may indicate problematic gambling behavior. In such instances, we may process your data to provide you with support resources, mandatory cooling-off periods, or self-exclusion options.

We encourage all users to make use of tools provided by national helplines and support services such as GamCare or GambleAware. If you or someone you know is struggling with gambling-related issues, please reach out to these organizations for confidential assistance.

Cookies

Our website uses cookies to enhance your user experience, analyze site traffic, and provide personalized content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Complaints

If you believe that your personal data has been processed in a way that does not comply with the UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns directly before you approach the ICO, so please contact us in the first instance at [email protected].