Responsible Gambling

At Myriadplay, we believe that gambling should be a fun, entertaining, and safe experience. Our primary commitment is to our players’ wellbeing. While the vast majority of our community enjoys our games responsibly, we recognize that for some, gambling can become a concern. We are dedicated to providing a secure environment, offering you the tools to stay in control, and ensuring that support is always within reach.

Our Commitment to You

As a UK-regulated operator, Myriadplay adheres to the strict standards set by the Gambling Commission. Your safety is at the heart of our operations. We utilize advanced technology to monitor for signs of potential gambling-related harm, and our customer support team is trained to provide empathetic, confidential assistance should you need to discuss your playing habits.

We want you to view gambling as a form of leisure, not a way to generate income or solve financial issues. If at any point you feel your gambling is becoming unmanageable, please know that you are not alone, and help is available.

Staying in Control: Your Tools

We provide a suite of personalized tools designed to help you manage your time and spending effectively. We encourage all players to familiarize themselves with these options and use them proactively.

  • Deposit Limits: You can set daily, weekly, or monthly limits on the amount of money you deposit into your account. This is a highly effective way to stay within your budget. Any request to decrease your limit will be applied immediately. Should you wish to increase your limit, a mandatory 24-hour cooling-off period applies to allow for thoughtful consideration.
  • Reality Checks: It is easy to lose track of time when you are enjoying yourself. Our reality check feature provides you with periodic alerts regarding how long you have been playing. You can set these reminders to trigger at intervals that suit you.
  • Time-Outs (Cooling-Off Period): If you feel you need a short break, you can choose to take a time-out. This allows you to restrict access to your account for a period ranging from 24 hours to six weeks. During this time, your account will remain closed and you will not be able to log in.
  • Self-Exclusion: If you need to step away from gambling for a longer period, we offer a comprehensive self-exclusion facility. This allows you to block access to your account for a minimum of six months, up to several years. During this period, we will take all reasonable steps to prevent you from opening new accounts or receiving marketing communications.

For those who wish to exclude themselves from all licensed gambling operators in the UK, we strongly recommend registering with a multi-operator self-exclusion service. This is a free, centralized service that allows you to block yourself from all gambling companies licensed in Great Britain.

Recognizing the Signs of Problem Gambling

Being aware of your own behavior is the most important step in maintaining a healthy relationship with gambling. Ask yourself the following questions:

  • Do you often spend more money or time than you originally intended?
  • Do you feel the need to chase losses to win back what you have lost?
  • Has gambling caused you to neglect your responsibilities at work, school, or home?
  • Do you find yourself feeling anxious, stressed, or irritable when you are not playing?
  • Do you hide your gambling habits from friends, family, or colleagues?
  • Have you ever borrowed money or sold personal items to fund your gambling?
  • Do you view gambling as a way to make money or pay off debts?

If you answered "yes" to any of these questions, we encourage you to take action. You can reach out to our customer support team to discuss your concerns, or contact one of the independent support organizations listed below.

Seeking Professional Support

There is no shame in asking for help. If gambling is negatively impacting your life, professional, free, and confidential support is available 24/7 across the United Kingdom.

  • National Gambling Helpline: You can speak to an advisor at any time by calling 0808 8020 133. They offer free, confidential, and non-judgmental support, advice, and information for anyone affected by gambling.
  • GamCare: As the leading provider of information, advice, and support for gambling-related harm in the UK, GamCare offers a variety of services, including live chat, an online forum, and personalized support programs.
  • NHS Gambling Clinics: For those requiring more specialized clinical support, the NHS provides services for people experiencing gambling-related harm. You can contact them directly or via a referral from your GP.
  • Gordon Moody: If you are looking for more intensive or residential treatment options, Gordon Moody provides tailored support and therapy for those struggling with severe gambling addiction.
  • Gamblers Anonymous: This is a fellowship of people who share their experience, strength, and hope with each other to help solve their common problem and help others recover from a gambling problem. They hold regular meetings across the UK and online.
  • StepChange: If your gambling has led to financial distress or debt, StepChange offers free, expert debt advice to help you get your finances back on track.

Protecting Minors

At Myriadplay, we enforce a strict "no minors" policy. Gambling by anyone under the age of 18 is a criminal offense in the United Kingdom. We employ rigorous age-verification processes for every account holder.

If you share a computer, tablet, or smartphone with individuals under the age of 18, we strongly advise that you install filtering software to prevent access to gambling websites. Examples of such software include tools that allow you to block specific categories of websites or monitor internet usage.

Your Responsibility

While we provide the tools and support, remember that you are the most important part of the equation. Always gamble with money you can afford to lose, never borrow funds to gamble, and treat the time spent playing as a recreational activity, not a source of income.

We are here to support you. If you are ever unsure about your activity or need assistance with your account settings, please contact our support team. We take every inquiry seriously and are committed to maintaining a safe, responsible, and enjoyable experience for all our players.